Credit Cards


 Be sure & cancel your credit cards before you die.
 This is so priceless, and so easy to see happening, customer service being what it is today.
 A lady died this past January, and Citibank billed her for February & March for their annual service charges on her credit card, and then added late fees & interest on the monthly charge. The balance had been $0.00, now it's somewhere around $60.00.
 A family member placed a call to Citibank:
 Family Member:  "I'm calling to tell you that she died in January."
 Citibank:  "The account was never closed and the late fees & charges still apply."
 Family Member:  "Maybe you should turn it over to collections."
 Citibank:  "Since it is two months past due, it already has been."
 Family Member:  So, what will they do when they find out she is dead?"
 Citibank:  "Either report her account to the frauds division or report her to the credit bureau; maybe both!"
 Family Member:  "Do you think God will be mad at her?"
 Citibank:  "Excuse me?"
 Family Member:  "Did you just get what I was telling you . . . the part about her being dead?"
 Citibank: "Sir, you'll have to speak to my supervisor"
 Supervisor gets on the phone.
 Family Member:  "I'm calling to tell you, she died in January."
 Citibank:  "The account was never closed and the late fees & charges still apply."
 Family Member:  "You mean you want to collect from her estate?"
 Citibank:  (Stammer)   "Are you her lawyer?"
 Family Member:  "No, I'm her great nephew."  (Lawyer info given)
 Citibank:  "Could you fax us a certificate of death?"
 Family Member:  "Sure." (the fax number is given)
 After they get the fax  ...
 Citibank: "Our system just isn't setup for death.  I don't know what more I can do to help."
 Family Member:  "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care."
 Citibank: "Well, the late fees & charges do still apply."
 Family Member:  "Would you like her new billing address?"
 Citibank:  "That might help."
 Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69."
 Citibank:  "Sir, that's a cemetery!"
 Family Member:  "What do you do with dead people on your planet?"


What fun it is dealing with "customer service"




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